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Wednesday, 16 September 2015

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HP restoration incomplete error "fix"


ctoerror.flg file
[21:12:12.07] ChkErrBB.CMD :  Detect some error during PININST_BBV.
[21:12:12.07] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
[21:12:12.07] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
[21:12:12.08] ----------------------------------------
[21:12:12.08] Critical error condition was detected at BBV1...
[21:12:12.08] Refer the following file if exists.
[21:12:12.08]   - c:\system.sav\Logs\BurnBootWarn.log
[21:12:12.08]   - c:\system.sav\Logs\BurnBoot.log
[21:12:12.08] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
[21:12:12.08] because RM's dialog can't appear on [Start] screen on Win8 environment.
[21:12:12.08] customer may not notice RM already shows Error dialog.
[21:12:12.08] ----------------------------------------
there might be unexpected reboot during BBV Clean or Last...
The process will cause CTO panic because the image might not be normal...


First use Esc to get into the bios - diable the active keys so you get your fkeys back and - set the boot method to be your recovery media - cdrom or USB etc

Next, reboot and from the HP recovery screen, select your weapon - factory reset, new image etc ... then start the process

Don't go away - after the 2nd of the 3 items (copy files to hd), quicly remove the recovery media. Now, it will use the files it has copied to the HD and wont get confused with the recovery drive - esp during restarts - this time, it should work and you will eventually get back to entering your preferred language and creating your brand new win 8 account again.

Leaving the recovery drive in after the files are copied to the HD and the machine gets itself wrapped up in knots and ends up in the recovery incomplete stage where the 'retry' method asks you to insert media which is already inserted.

Hope This Helps.
Leave your thoughts in the comment section below!


  1. 43/5000
    It helped me restore the HP OS. Thank you.

  2. This comment has been removed by the author.

  3. This this not work after it got done with the coping of the files I remove it and it gave me a message to insert the drive.I did it on the factory image preparation scree.